Terms of service
All Sales Are Final
Home Essentials & Beyond is a wholesale supplier. We do not accept returns or exchanges for buyer’s remorse, overstock, slow-selling merchandise, ordering errors, or changes in customer preference. Please review product details, quantities, case packs, pricing, and shipping information carefully before submitting an order.
• Limit quantities or service by customer, order, product, geography, or account status
• Correct pricing, inventory, description, image, typographical, and technical errors
• Change products, prices, availability, promotions, and website content without notice
• Split shipments and charge applicable freight, taxes, duties, and fees
• Suspend or terminate accounts for misuse, fraud, unauthorized resale activity, nonpayment, or policy violations
Shipping Damage
Damage that occurred during shipping must be reported to Customer Service within 48 hours of delivery.
To submit a claim, email customerservice@homeess.com and include:
• Order or invoice number
• SKU and quantity affected
• Clear photographs of the damaged merchandise
• Photographs of the shipping carton, packing materials, and shipping label
• A brief description of the issue
Keep the merchandise and all original packaging until the claim has been reviewed. Filing a claim does not authorize return. Do not ship merchandise back unless Customer Service provides written instructions.
Defective Merchandise
Manufacturing defects must be reported within 5 calendar days of delivery. Proof of purchase and clear photographs are required. Natural variations in color, texture, finish, size, or handcrafted details are not considered defects.
Shortages or Incorrect Items
Shortages and incorrect items must be reported within 5 calendar days of delivery. Include the order or invoice number, affected SKU and quantity, and photographs when applicable.
Claim Resolution
Approved claims for shipping damage, defects, shortages, or incorrect items will be resolved by replacement only, subject to product availability. We do not issue refunds or merchandise credits for approved claims. If an identical replacement is unavailable, Customer Service will contact the buyer regarding an available comparable replacement.
Home Essentials & Beyond may request additional information or require an incorrectly shipped item to be returned using written return instructions. Unauthorized returns will not be accepted.
Claims received after the applicable reporting period, claims without sufficient documentation, and damage caused after delivery may be denied, except where otherwise required by law.