Customer Service

CUSTOMER CARE FOR YOUR BUSINESS

How can we help?

For questions about products, an existing order, account access, or wholesale ordering, choose the support path below.

Contact Customer Service

Email
customerservice@homeess.com
or call 800-417-6218.

Questions & Answers

Find quick answers about accounts, orders, case packs, inventory, shipping, and Faire.

Visit Q & A’s

Track an Order

Use our order-tracking page to check the latest available shipment status.

Track my order

Orders & shipping

  • Most orders ship within approximately 5–7 business days.
  • Orders placed online ship within the continental United States.
  • Available shipping options and costs are calculated during checkout after a delivery address is entered.

For help with an existing order, email customerservice@homeess.com or call 800-417-6218.

Wholesale & account support

For assistance with account approval, product availability, case-pack ordering, dropship requirements, or wholesale orders, contact Customer Service.

Review wholesale questions and answers

Privacy & policies

Corporate office

Home Essentials & Beyond
200 Theodore Conrad Drive
Jersey City, NJ 07305

Toll Free: 800-417-6218
Telephone: 732-590-3600
Fax: 732-590-3660

Hours of operation

Monday–Thursday: 9:00 a.m.–5:00 p.m. ET
Friday: 9:00 a.m.–1:00 p.m. ET

We are dedicated to quality and service in all aspects of the customer experience. Please let us know if you have any issues and we'll try to make it right.